Frequently Asked Questions
Everything you need to know about TIRTIR products and services.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, depending on your location.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are TIRTIR products suitable for sensitive skin?
Yes, our products are formulated with gentle, skin-loving ingredients. However, we always recommend performing a patch test before incorporating a new product into your routine.
Do you offer international shipping?
Currently, we ship to select countries worldwide. You can view the full list of available shipping destinations during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.